Shipping is currently FREE for multiple countries with no minimum order value. We do not cover return shipping, return shipping is the customer's responsibility.

  • Orders must be returned back to us for store credit within 14 days from the day you receive your ordered item(s). Store credits are valid for 12 months.
  • To return an item(s) they will need to be in their original condition, with tags, and seals still attached to the item just like you've received it.
  • Your item(s) must be unworn, unwashed, perfume-free, and in their original packaging.

Items excluded for exchange or return.

The below items are excluded from exchange or return due to hygiene reasons, Rivalgirl will not accept a request made to exchange or return items including, but not limited to:

  1. Earrings
  2. Underwear
  3. Lingerie
  4. Bodysuits
  5. Swimwear

We do not cover return postage. Returns will only be accepted when booked thru our return portal.

How Do I Send My Return?

Have all your order information ready and go to our returns portal to start your return process. It's easy, and only takes 2 minutes.

After you have submitted your request?


  1. Pack all the returned items, along with a print off of your confirmation of purchase email, and a note specifying your RMA number securely in a box. You can use the box the items arrived in or another box if you prefer.
  2. You will receive our returns postal information straight after you have submitted your request.
  3. If your item(s) are over the value of $50 we recommend purchasing extra cover in case your item(s) are lost during transit.
  4. You will receive an email as soon as we received your items.