Returns
Shipping is currently FREE for multiple countries with no minimum order value. We do not cover return shipping, return shipping is the customer's responsibility.
- Orders must be returned back to us for store credit within 14 days from the day you receive your ordered item(s). Store credits are valid for 12 months.
- To return an item(s) they will need to be in their original condition, with tags, and seals still attached to the item just like you've received it.
- Your item(s) must be unworn, unwashed, perfume-free, and in their original packaging.
Items excluded for exchange or return.
The below items are excluded from exchange or return due to hygiene reasons, Rivalgirl will not accept a request made to exchange or return items including, but not limited to:
- Earrings
- Underwear
- Lingerie
- Bodysuits
- Swimwear
We do not cover return postage. Returns will only be accepted when booked thru our return portal.
How Do I Send My Return?
Have all your order information ready and go to our returns portal to start your return process. It's easy, and only takes 2 minutes.
After you have submitted your request?
- Pack all the returned items, along with a print off of your confirmation of purchase email, and a note specifying your RMA number securely in a box. You can use the box the items arrived in or another box if you prefer.
- You will receive our returns postal information straight after you have submitted your request.
- If your item(s) are over the value of $50 we recommend purchasing extra cover in case your item(s) are lost during transit.
- You will receive an email as soon as we received your items.
