Terms And Conditions
RIVALGIRL.COM Updated Terms And Conditions.
The terms and conditions stated below under which we supply the good ("products") listed on our website(s) www.rivalgirl.com, www.rivalgirl.co.nz, www.rivalgirl.com.au, www.rivalgirl.co.uk, ca.rivalgirl.com, nl.rivalgirl.com, de.rivalgirl.com, fr.rivalgirl.com, it.rivalgirl.com, es.rivalgirl.com govern your use of our website(s). You as the customer must accept our terms and conditions in full by using our website or making a purchase. If you do not agree with any of our terms and conditions, you MUST not use our website.
Information About Us
www.rivalgirl.com is owned and operated by Wearproof Proprietary Limited AU ("We"). We are a registered company in Australia ACN 168244586. ("We/Our") Our registered headquarters office Se118, 585 Little Collins Street Melbourne, Vic, Australia 3000. The contact email is help(at)rivalgirl.com.
©Copyright And ®Trademarks
Rivalgirl and/or its licensors own the intellectual property rights on this website. Read our full Copyright and Trademark policy. Here
© Copyright Material
You Must Not:
- Copying to republish content to any other website or platform.
- You must not copy content material to sell, use or license in any way.
- Print content or material to expose in public.
- Copy or duplicate any part of the website to reproduce or export material.
- Modify or attempt to modify any part of the website.
- You must not use our website that will violate our terms and conditions.
- You must not use our website in any way that will cause damage to the website.
- You must not use our website for any illegal or fraudulent activity.
- You must not use our website to transmit any harmful material.
- You must not use our website to harvest any data including data mining software, automated data collection software.
- You must not use our website for marketing related purposes without our written consent.
When creating an account on our website you are prompt to also create a user ID and password, it is your sole responsibility to protect your user ID and password. You must ensure your user ID and password are kept confidential at all times. ("We") we may disable your user ID and password at our sole discretion without giving any notice or explanation.
When making a purchase on our website you as the customer is offering us to make that purchase subject to these terms and conditions. You as the customer must provide us with the correct information to process your order. Rivalgirl.com is not liable if you fail to provide us with the incorrect details to process your order. Once your order is processed and leaves our warehouses, we are not liable for any delays or errors made by the third-party shipping company.
Rivalgirl reserves the right to make changes to prices on the website without any notice to you. All prices will be processed in your local currency and tax is included in your purchase. Rivalgirl has multiple payment options, this includes all major credit cards and Paypal. If you choose to pay your order via Paypal you will be redirected to PayPal website to process the payment.
Orders are only processed on business days, business days are from Monday to Friday excluding public holidays. Order processing times may vary due to product availability. Processing times are usually 1-5 business days or in some cases a little longer in busy periods. Order tracking information will be sent to the customer via email, SMS or updated on the order page once we despatch your item(s) from our warehouse. The tracking numbers could take up to 3 business days to become active and trackable. You can see more information on our shipping and processing via our shipping and delivery page. Here
Requests To Cancel Orders
We are not required to offer you a refund or cancel your order in accordance with the Australian Consumer Law due to but not limited to the following:
- If you changed your mind
- Request a refund due to finding cheaper elsewhere
- You don't need the item(s)
We will only cancel a cancellation request if we haven't already actioned your order. For example: If your order has not been processed yet, packaged, or despatched. Only then can we cancel your order. Please note: order cancellations are refunded via store credit or gift cards only.
Deliveries And Delays
When orders are dispatched and your order is on the way to you, we have no control over any delays caused by the shipping company. We are not responsible for such delays. The stated shipping times on our website is an estimate only, these times are passed onto us by the shipping company. Please note: delivery times may vary due to delivery locations, countries and states.
Expected delays occur during our sales periods, public holidays, delays in transit, and machinery or computer breakdowns. It is the customer's responsibility to read and understand our shipping policy here before placing any orders on our website.
When you place an order on our website, you agree in full to our terms and conditions and shipping policy and understand we are not liable for delays caused by the shipping company. You also agree our shipping times listed on our website are an estimate only and delays are expected during sales periods, public holidays, or transit and machinery or computer break downs.
Our system will notify the customer when orders are delivered almost instantly. However, if you check your tracking number and it shows the status of delivered but you have not received it yet, please contact us at info(at)rivalgirl.com and we will investigate it for you.
When placing an order and you select the authority to leave or no signature required on delivery, this means you take full responsibility for the item(s) during transit. Rivalgirl and any shipping companies associated with your order are removed, the customer "YOU" has now taken full responsibility for that delivery and parcel.
If you received your parcel and it has been damaged during transit, please contact us at info(at)rivalgirl.com and our team will be happy to help in resolving the issue.
If you have not received your parcel yet & selected signature on delivery at the time of purchase but when you try tracking your parcel it indicates the parcel has been in fact delivered and the customer is disputing the delivery then, the customer must contact the shipping company associated with their order. Rivalgirl is not responsible in this case. We can assist the customer to resolve the issue with the shipping company if needed.
Shipping And Returns
Shipping is currently FREE for multiple countries with no minimum order value. We do not cover return shipping, return shipping is the customer's responsibility.
- Orders must be returned back to us for store credit within 14 days from the day you receive your ordered item(s). Store credits are valid for 12 months.
- To return an item(s) they will need to be in their original condition, with tags, and seals still attached to the item just like you've received it.
- Your item(s) must be unworn, unwashed, perfume-free, and in their original packaging.
Items excluded for exchange or return.
The below items are excluded from exchange or return due to hygiene reasons, Rivalgirl will not accept a request made to exchange or return items including, but not limited to:
We do not cover return postage. Returns will only be accepted when booked thru our return portal.
How Do I Send My Return?
Have all your order information ready and go to our returns portal to start your return process. It's easy, and only takes 2 minutes.
After you have submitted your request?
- Pack all the returned items, along with a print off of your confirmation of purchase email, and a note specifying your RMA number securely in a box. You can use the box the items arrived in or another box if you prefer.
- You will receive our returns postal information straight after you have submitted your request.
- If your item(s) are over the value of $50 we recommend purchasing extra cover in case your item(s) are lost during transit.
- You will receive an email as soon as we received your items.
We take security very seriously, our systems are very sophisticated and can detect and flag fraudulent transactions. If an order has been detected for suspicious activity or transaction then we will place that order on hold and make checks with the card owner. We reserve the right to cancel the order, refund the transaction, and report it to fraud prevention authorities.
If your transaction has been flagged for a security check, then we will try contacting the card owner for confirmation of the transaction. delays are expected during this process and can take multiple days to resolve.
Customs And Import Duties
For international orders, some countries may incur customs charges or import taxes outside Australia. We do not have any control over these charges, therefore we cannot cover them for you. Before placing your order please check with your countries customs and import laws for confirmation of importing goods into your country. If the customer refuses to pay the taxes or import duties then, the parcel is returned back to us and we will contact the customer to arrange a re-shipment. If the customer does not want a re-shipment then we will refund the customer via store credit or a gift card to use.
Parcels Returned To Sender
It is the customer's responsibility to fully and correctly enter their address when placing orders thru our website. If the package cannot be delivered due to the customer entering the incorrect address when placing their order and the package is returned back to us then, we will contact the customer to arrange reshipment.
Re-shipments are charged at AUD $9.95.
Once you place your order and it has been processed ready for shipment, we will assign a tracking number to the ordered item(s). Tracking numbers will take 1-3 days to assign to an order and will be trackable once the carrier scans the parcel, in some cases the carrier delays scanning of the parcel and our tracking portal will come up as invalid or unavailable, but please be patient and try again after 24 hours as it can take up to 5 days for the parcels to be trackable.
You can track your order thru our tracking portal directly on our website. If you are having issues with your tracking number our team is ready to help! You can contact us by navigating to our contact page. Here